1. Overview
GenoMatrix Technology (Shanghai) Co., Ltd. ("GenoMatrix", "we", "our", or "us") respects and protects the privacy rights of its users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit eqaios.com and use the EQAI platform services.
2. Information Collection
2.1 Information You Provide
- Account Information: Name, email address, and organization name provided during account registration
- Research Data: Equine genetic testing sample information and breed data uploaded through the platform (anonymized)
- Communication Records: Information provided when contacting us through contact forms or email
2.2 Automatically Collected Information
- Usage Data: IP address, browser type, operating system, access time, page view records
- Cookies: Technical cookies used to maintain login status and preference settings
- Log Information: Server access logs, error logs, performance monitoring data
3. Use of Information
The personal information we collect is used for the following purposes:
- Providing, maintaining, and improving EQAI platform services
- Processing research data requests and genetic testing reports
- Sending service notifications, technical updates, and security announcements
- Complying with legal and regulatory requirements and legitimate law enforcement requests
- Preventing fraud and ensuring platform security
4. Information Sharing and Disclosure
We do not sell or rent your personal information. Information is shared only in the following circumstances:
- With your explicit consent to collaborating research institutions (after data anonymization)
- As required by laws and regulations or in response to legitimate judicial requests
- When necessary to protect the legitimate rights and interests of GenoMatrix
5. Data Security
We employ industry-standard encryption technologies (TLS 1.3, AES-256) to protect data transmission and storage security. Genetic data is stored with layered encryption, and sensitive fields are desensitized. Regular security audits and penetration testing ensure system integrity.
6. Data Retention
Account information is retained during the lifetime of the account. Research data is retained according to project agreement terms. Log information is retained for no more than 12 months. You may request deletion of your personal data at any time, and we will complete processing within 30 business days.
7. Your Rights
- Right of Access: Request to view the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your personal information (except where required by law)
- Right to Data Portability: Obtain a copy of your data in a structured format
- Right to Object: Object to the processing of personal information for specific purposes
8. International Data Transfers
Our servers are located in mainland China. In cases involving cross-border data transfers, we will comply with applicable data protection laws and ensure that recipients provide an equivalent level of data protection.
9. Protection of Minors
The EQAI platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Policy Updates
This Privacy Policy may be updated from time to time. Significant changes will be communicated through website announcements or email notifications. Continued use of the services constitutes your acceptance of the updated policy.
11. Contact Us
For privacy-related inquiries, please contact: